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Help

Check Merchant Website

To check if a merchant website is authorised to accept vload as a payment method, please enter the URL below and press Check.

If you are still unsure or have further questions, please contact us.

Learn More about VLoad

VLoad cash vouchers enable fast and easy payments for Internet users and comply with the highest standards of KYC rules and responsible banking.

VLoad as the issuer and distributor prohibits the use of virtual vouchers for purchases of products prohibited by card schemes, or by unidentified third parties.

Limits

The maximum amount allowed without submission of additional documents is 250.00 EUR / USD per year. Please complete your account verification in order to remove any deposit limits. The verification of your account is required so that we can provide you with the best possible service, and also comply with financial service regulation in order to avoid any account limits.

We encourage all clients to complete the verification process before the first payment. Vload.expert reserves the right to change any of the deposit limitations indicated, at any time.

Maximum amount per transaction 5,000 USD/EUR.

Tier 1 with limits up to 250.00 EUR / USD.

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Account Registration with full data.

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Email address verification.

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Limited to two successful purchases.

Tier 2 with limits between 250.01 and 24,999.99 EUR / USD.

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Proof of Residence Address

Either a Utility Bill or a Bank Statement listing your Residence address. Not older than 3 months from the current date.

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Scan of your ID document

Passport or ID. Driver license might be accepted depending on a country.

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Authorization Form depending on the payment method type Download, fill, sign and scan Authorization Form.
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For Card Payment (Visa, MasterCard, Unionpay) click here.

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For all other payment methods click here.

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Applicable only in case of PAYING BY CARD
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Copy of debit/credit card

Photo/scan of the front side of your card, with the card number masked except the last 4 digits.

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In approximately 24hrs your request will be analized.

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Once you receive an email confirmation, your account will be upgraded to Tier 2 with the limit increased up to 24,999.99.

Tier 3 with limits above 25,000.00 EUR / USD.

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Due to regulatory and AML reasons, VLoad voucher users with yearly limits above 25,000.00 EUR/USD, will be approved only after Enhanced Due Diligence (EDD) is performed.

VLoad Cashout: Withdraw through VLoad eVoucher

Cash out your vouchers and receive the funds to your bank account.

Shops accepting VLoad can issue a voucher as a payout. Such vouchers are available in your account, among regular vouchers and may be cashed out. To cash-out a voucher, click the appropriate button on the voucher list. Cashed-out voucher amounts will be automatically summed up and wired to your bank account.

Prerequisites

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A merchant can issue a payout voucher, only if you have made at least one voucher redeem at his website in the past.

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You must add your own bank account details in the “My account” arrow_forward “Bank account” section.

If the above conditions are met, the merchant might issue a VLoad Payout Voucher for you. Go to your voucher list, find it and click the “Cashout” button (only the payout voucher has this button). At the end of the day the cashed-out vouchers are automatically summed up and the total amount, less fees, is sent to your bank account. The international wire transfers usually reach beneficiary accounts in 2 to 5 business days, depending on the wire type and bank connection.

The Payout VLoad eVouchers might be cashed-out or redeemed at any website that accepts VLoad.

Limits

VLoad eVouchers and Payout VLoad eVoucher limits are accrued separately.

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For Tier 1 account:

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Purchase VLoad eVouchers up to 250.00 EUR/USD

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Receive and cash out Payout VLoad eVouchers up to 250.00 EUR/USD

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For tier 2 account: 24,999.99 EUR/USD

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Purchase VLoad eVouchers up to 24,999.99 EUR/USD

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Receive and cash out Payout VLoad eVouchers up to 24,999.99 EUR/USD

Money-back guarantee

Paying with VLoad eVoucher is always instant and easy. Just paste your voucher PIN in the appropriate form field at any partner shop website. If an active voucher is not redeemed for any reason, you are entitled to a 100% refund right away. Contact our 24/7 customer support to receive the money back.

Please note the voucher might not be accepted due to a temporary connectivity problem or a server downtime. If you wish to proceed with a purchase feel free to contact us, your shop or try again in a few minutes.

How to start?

Click here for a complete tutorial. Learn how vload works and how to get started.

Supported and recommended browser

Google Chrome
Google Chrome (Recommended) check
Firefox
Firefox
Opera
Opera
Safari
Safari
Microsoft Internet Explorer
Internet Explorer
Microsoft Edge
Microsoft Edge