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Refund Policy

Refund Policy

You have the right to request a refund for unused (not redeemed) vouchers without giving reason within the 7-day cancellation period. The cancellation period commences from the moment you place your order, until 7 days after placing the order. To qualify for a refund, it is sufficient to have purchased a voucher on our website and to have sent a written request for the refund of gift vouchers, within the 7-day cancellation period.

Voucher orders are processed in accordance with the following statuses:

Pending

Completed

Cancelled

Refunded

During the PENDING Status, orders can be CANCELLED without any Cancellation Fee.

Once the order is marked as COMPLETED, any refund request should be sent to support@vload.expert from the customer’s email address (recorded during the registration process) within 7 days of purchase. The email body should include the following details:

Voucher number

The date the order was placed

Order Paid - amount and currency

Product item amount and currency in question

Description of the issue and/or reasons

Upon receipt of your request, any voucher that has been purchased on our website and that has not been redeemed, will be automatically eligible for a refund. Any Redeemed Voucher will be analyzed by our team and might be considered for a refund on a case by case basis (depending on the reason and circumstances).

All eligible refunds will be credited within 7 to 10 business days. Please note that due to billing cycles, the refund may not appear on the same Credit Card Statement as the original charge.